the ipad could not be synced because the sync session failed to start ios5

Hi Guys,

Would love to share this with you.

I got this error several times and looks like iTunes software stuff things up.

To get around this error do the following

  1. Shut down and unplug your iPhone or iPad or iPod.
  2. Quit iTunes Software.
  3. Plug in your iPhone iPad or iPod.
  4. Open iTunes if it does not automatically open.
  5. It should start to sync now If not then.
  6. Shutdown your iTunes software and Open it again without unplugging your iOS device.

The above steps worked for me and I am sure they will work for you too.

Another thing that you can try if the above fails is to take a snapshot of your Backups and then delete them all. Your backups are generally located here

C:\Users\YOUR_NAME\AppData\Roaming\Apple Computer\MobileSync\Backup

After deleting the Backups try your sync again. BUT please take a backup of your Backups before deleting them



  1. An additional action I needed to do was to power down my device (i.e. iPhone/iPad/iPod Touch). This is in addition to the other advice deleting the backup, restarting iTunes, rebooting, disconnecting and reconnecting the device, etc. Powering down your device is, for practical purposes, rebooting/restarting it.

    To power down your device, press down *and hold down* the power button on your device, until a “swipe to power down” message appears on the screen. Then do as it says: swipe to power down. Re-pressing the power button will show the Apple logo as the device restarts. Note: the power button is not the large, round Home Screen button on the front bottom. It is the small, rectangular button on the top side of the device (the button that turns the screen off when it is on)–press and hold that down to start the power down process.

    Hope this helps.

  2. Worked great with iOS 6.1.3


  3. woww…great solution…
    before i found this, i’d tried restoring old backup for around 30 minutes but still failed
    thankssss alot!!

  4. Thank you! It worked perfectly for me – I closed down iTunes, unplugged my iPad, started up iTunes again and THEN plugged in the iPad. Hey presto.

  5. Thank you! That worked. Saved Christmas!!!

  6. Worked perfectly. Thanks heaps.

  7. Thanks very much! This seemed to have worked very well!
    It’s synching!!

  8. Thank you so much. Worked here too…

  9. Yep, worked here too! How can all these comments above be BS?

  10. Worked great, thanks!

  11. It worked thanks

  12. Thanks so much! This totally worked!

  13. It still does not work… don’t know why… tried everything you said and also tried to remove the backup, but still the same error message… Please help!!!

  14. Stephen Henderson says

    Excellent. This totally worked. Thank you SO much. I went days searching for solutions to my problem with my iPad and my iPhone.

  15. Thank you! I had tried a few other things with no success. You solution was spot on. Thanks again! You saved me an hour trip to the Apple Store. Not to mention the gas money!

  16. jyotikanta nayak says

    Thanks dude it works fine…

  17. YOU ROCK!! Ha this problem all week and going to call Apple tomorrow and you solved it for me!! Thanks so much! I APPRECIATE your sharing!! Morgine

  18. Thank you, this worked perfectly the First Time.

  19. Sameer Obeid says

    Thank you for your post. it was helpful for me.

  20. Reza Mahmoodi says

    worked for me.
    you are great

  21. Fullclever says

    Thanks, man. You’re awesome. It worked!

  22. kaiwibot says

    Genius! I was so frustrated because I couldn’t put my new pictures into my iPad – BUT you fixed everything. Such a simple solution, thank you so much for fixing my iPad 🙂 😀 😀 😀 🙂

  23. thx buddy i follow your method and it 100% works for me thx 🙂

  24. viebiecell says

    thx 4 the post……….. it’s usefull

  25. Worked like a charm. Thanks for the help.

  26. Thanks, works like a charm 🙂

  27. Silentdream says

    Thank you very much. It works for me.

  28. i end task on itunes, i’m running win7 ul 64bit restarted itunes, backup and sync went fine, thanks buddy

  29. thankyou so much for posting about to fix that syncing problem, i’ve
    been looking everywhere on how to fix it and people were all over the
    place. thankyouu so much 🙂

  30. I have an iPod Touch the software and everything is updated. But everytime i try sync it always says “The session has timed out” or “The iPod ‘Brooke’s iPod’ could not be synced because the sync session has failed to start.” I have this problem everytime i try to sync my songs. Sometimes it will even be halfway syncing apps and it will just freeze, and it wont do anything. I have told my friend about this situation and she said maybe there’s a gliche in it, and that i should just reset my iPod. But i dont really wanna do that because i’m scared that if i do that, that it would take FOREVER to get the songs that i already have on there, on there again. I have tried everything! PLEASE HELP ME!

    • Well I am really not sure If I can be of any help unless I can see what’s happening. I sort of don’t want to give wrong advice to you. I can only recommend to move your backups from default folder to some other folder and try again. Sometimes if there are duplicate BUPs that could be a problem.

    • We are all in the same boat, i tried to sync my jailbroken ipad (3rd generation) ios 6.1 and everytime there’s a problem with the syncing session,by the way i was trying tosync fifa 13 which i had downloaded it from mediafire free!

  31. Chuck Bryson says

    Thanks for the tip – it worked….

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